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Please read all information regarding repair or credit returns before submitting the form. It is extremely important that you speak with an application engineer to obtain an RMA number before returning goods for repair or credit! Failure to do so could result in costly bench fees.

Warranty Repairs	Non-Warranty Repairs	Returns for Credit
duTec products carry a 2 year warranty for parts and labor. Under this warranty duTec has the option to replace or repair, free of charge, any component part of such product. If you do not speak with Technical Support, and your product is found to be free of any defect (NDF) you will be charged $50.00. Stocking box must be adequately packaged in a larger packing box, to protect it from damage during shipping.	All non-warranty repairs will be charged a bench fee (see below). Shipping charges are the customers responsibility. Shipments are usually made via UPS Ground. Stocking box must be adequately packaged in a larger packing box, to protect it from damage during shipping.	Must be within 60 days following shipment. Returned undamaged and unopened in the original stocking box with documentation, if applicable. Stocking box must be adequately packaged in a larger packing box, to protect it from damage during shipping. A Restocking Fee equal to 20% of list price will be applied, with the exception of evaluation units. Software products are non-returnable.

Repair Charges: Warranty
NDF (no defect found)	$ 50.00 each
Repair Charges: Non-Warranty
Labor:	$ 75.00 per hour
Parts:	current price
Shipping Charges:	Std. UPS Ground Rates unless customer requests otherwise
Bench Fees (if necessary):
I/O PLEXER  ====>	$ 75.00 each
BASIC I/O =====>	$ 75.00 each

Request for RMA Number You may print this form and fax it to us at 419-666-4702, we will respond with an RMA number. Please be sure you have spoken with our technical support engineer before returning products, in order to avoid costly bench fees.
Date: ____________________ Company: _________________________________ Contact:___________________________________ Phone:____________________________________ Fax:______________________________________ E-Mail:____________________________________	Please ship all returns to: (include RMA number) duTec RMA #_______________ 4801 James McDivitt Road Jackson, MI 49201 Please note that any duTec product shipped for repair or return MUST be packaged sufficiently to protect it from damage during shipping. The stocking box is NOT adequate protection from the possibility of damage during shipping, and if such damage occurs, any repairs necessitated by the damage will be charged to the customer.
Shipping Address (to return repaired goods) ___________________________________ ___________________________________ ___________________________________	Billing Address (if applicable) ___________________________________ ___________________________________ ___________________________________ PO Number ________________________ (for credit, or non-warranty repair)
Product(s) and Serial Number(s) ___________________________________ ____________________________________ Did you speak with duTec's support engineer? _____yes _____no	Please provide detailed description of the problem, or reason for return: ___________________________________ ___________________________________ ___________________________________
Would you be interested in receiving a periodic internet newsletter from duTec regarding  I/O Control and Communication? ____ Yes _____ No, Thank You