duTec Support Center

Here are a few links which may provide helpful installation, operation, or troubleshooting information. If all else fails, please contact us at 800-248-1632 during normal business hours (8am-5pm EST). You may also contact us via e-mail.

I/O PLEXER Hardware Manual:
If you have no manual for your I/O PLEXER, please click
above for the online hardware manual. Protocol Instruction Set :
Our Protocol Instruction Set, or Quick Reference Card
can be found here.

I/O PLEXER Troubleshooting Guide:
Here is an excerpt from the manual specifically regarding troubleshooting. BASIC I/O Hardware Manual:
If you have no manual for your BASIC I/O, please click
above for the online hardware manual.

MAGIC Troubleshooting Software:
With each I/O PLEXER manual, is included troubleshooting software, called MAGIC. If you are unable to locate the disk, you may download duTec's MAGIC troubleshooting software now; it's included with the LCF and DDE program demo. E-Mail duTec's Support Center:
If you have questions after-hours which have not been addressed on our website, please e-mail our support center, we'll get to you with an answer the next business day.

RMA Information and Request
Review duTec's Return policy, and fill out our form to request an RMA number. Just be sure to contact our support engineer before sending anything back.

If you're in need of software support choose a link to your software suppliers' online support page:

Top of Page

[ Home ] [ Products ] [ Data Sheets ] [ Support ] [ FAQ ] [ Sales Offices ] [ Request Catalog ] [ Contact duTec ]

I/O PLEXER Hardware Manual: If you have no manual for your I/O PLEXER, please click above for the online hardware manual.		Protocol Instruction Set : Our Protocol Instruction Set, or Quick Reference Card can be found here.
I/O PLEXER Troubleshooting Guide: Here is an excerpt from the manual specifically regarding troubleshooting.		BASIC I/O Hardware Manual: If you have no manual for your BASIC I/O, please click above for the online hardware manual.
MAGIC Troubleshooting Software: With each I/O PLEXER manual, is included troubleshooting software, called MAGIC. If you are unable to locate the disk, you may download duTec's MAGIC troubleshooting software now; it's included with the LCF and DDE program demo.		E-Mail duTec's Support Center: If you have questions after-hours which have not been addressed on our website, please e-mail our support center, we'll get to you with an answer the next business day.
		RMA Information and Request Review duTec's Return policy, and fill out our form to request an RMA number. Just be sure to contact our support engineer before sending anything back.